RETURN & REFUND POLICY

Return & Refund Policy

At NUR, customer satisfaction is our priority. We offer a simple and transparent return policy to ensure a smooth shopping experience.

Return Eligibility:

Items can be returned within 7 days of delivery if they are unused, unworn, and in their original packaging.

Non-Returnable Items:
• Items damaged due to misuse  
• Items without original packaging  
• Certain accessories may not be eligible for return due to hygiene reasons  

Return Process:

To initiate a return, contact us with your order details. Our team will guide you through the process.

Refunds:

Once your return is received and inspected, your refund will be processed. Refunds may take a few business days to reflect depending on your payment method.

Exchanges:

We currently offer exchanges based on product availability.

NUR is committed to delivering quality and ensuring customer satisfaction.

NUR — Wear the light, your way.